Warranty and self-service

[Guest jmnvhc]

Hi all,

 

I have new '04 Ballabio with 500 miles. I'd like to do the first service myself, and there's definitely enough info here to do it, but I'm concerned if I do, then warranty claims might not be honored.

 

The warranty booklet clearly states that service and inspection must be carried out by either an MG dealer, an MG qualified tech, or an equally qualified tech.

 

What exactly does "equally qualified" mean?

 

Has anyone ever been denied Warranty work because they did the maintenance themselves?

 

Thanks,

 

Jose

[docc]

My selling dealer was a cooperative chap. And 120 miles away. He assured me that he would vouch for my service records if there was ever a question. There never was. I had the one-year-only year 2000 three year warranty.( OK , maybe they did those in 1999 as well). Both the dealer and MGNA served the warranty with flying colors.

 

Your dealer holds the key to your warranty, as I understand. Keep good records, use quality parts and lubricants and get an understanding with your dealer.

[todd haven]

Per the Moss-Magnusson(sp?) Act, in the USA, manufacturers can only require

return of the vehicle to a dealer for maintenance if the service is provided free of charge.

 

Otherwise, the manufacturer has to prove you screwed something up in order to deny a

warranty claim.

The idea of a dealer "voiding" your warranty because of an exhaust system or airbox kit is pure hogwash.

 

Keep your receipts for oil filters,(4 or 5 at a time is o.k.) and oils.

Keep a log of valve adjustments, etc.

 

I have filed approx. 100 warranty claims with Guzzi per year for the last 5 years.

I have never been asked for maintenance records, from our shop or anywhere else.

This includes the "Exploda Quota". They asked-- did this guy change his oil?

The answer was yes, every 2,00 miles with synthetic. And it still blew up.

 

MGNA stepped up and fixed his bike.

[Alex-Corsa]

Yep , I think ist's not sensible to spoil the warantee sby doing self service. It a matter of typicality and who knows what happens in the future.

[Guest aironepony]

A guy I know bought a new Breva. He is a competent mechanic and therefore did his own service.

 

He then had a gearbox problem, and because his warranty book was not stamped up by the dealer and because the detachable coupon was not sent to MG, Moto Guzzi has declined to carry out the repair under the warranty. They claim that he has voided the warranty by not having the bike serviced by an authorised MG agent.

 

So there you are.............

[Guest jmnvhc]

There seems to be conflicting stories then and some inconsistency in treatment by MG, but I think it has more to do with the region.

 

I do know that sending in the detachable coupon that comes with the warranty card is NOT required in the U.S. I specifically asked the owners of MI in Seattle where I picked up the bike this question because I wanted to be completely sure.

Only requirement in U.S. is that the dealer record the sale with MG.

 

The laws may be different in U.K. or Europe, where you may not have protection of a law like Moss-Magnusson here in U.S.

 

I called my dealer and asked if it would be a problem with warranty to do the maintenance myself. He said without any hesistation that absolutely not. He only recommended that I use MG oil filter and keep receipts of oil.

 

Thanks to all that replied.

 

 

A guy I know bought a new Breva. He is a competent mechanic and therefore did his own service.

 

He then had a gearbox problem, and because his warranty book was not stamped up by the dealer and because the detachable coupon was not sent to MG, Moto Guzzi has declined to carry out the repair under the warranty. They claim that he has voided the warranty by not having the bike serviced by an authorised MG agent.

 

So there you are.............

75640[/snapback]

[DeBenGuzzi]

I'll have to remember this for the next time I buy a new bike. Learn somethin everyday right? well for me its now onto. g(x) = + 2 , and thats an easy one damnit.